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Asked by duncanb7
at 2024-07-30 16:19:09
ModifyPoint:500 Replies:3 POST_ID:828521USER_ID:11059
Topic:
Linux Networking;Apache Web Server;Unix Operating Systems
I check I and my users could not connect to my Linux server website yesterday.
my hosting company is providing me Cpanel.
Now when connect to my website in IE, Firefox, Google , just keep me waiting signal
on browser instance , no any response.
What I should do to fix the issue, what setting I can set in Cpanel like DNS parameter in
order to restart my website.
my hosting company might need to reset my account and backup all my file and restore it .
It might take too long since my database is too big. Any other method can be considered ?
Please advise
Duncan
my hosting company is providing me Cpanel.
Now when connect to my website in IE, Firefox, Google , just keep me waiting signal
on browser instance , no any response.
What I should do to fix the issue, what setting I can set in Cpanel like DNS parameter in
order to restart my website.
my hosting company might need to reset my account and backup all my file and restore it .
It might take too long since my database is too big. Any other method can be considered ?
Please advise
Duncan
Author: duncanb7 replied at 2024-12-23 09:37:30
Finally, my website is up for a long time ago
and my hosting comany told me the disconnect
is because I hit more than 60 times per minuste
on the server . And I told them, it is because I am
doing php program debugging.
Anyway
sorry, forget this thread I wrote.
Duncan
Accepted Solution
Author: duncanb7 replied at 2024-07-31 13:00:26
Thanks for your reply, please read this new thread at this link,
http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_27231177.html
you will understand my issue and advise a lttle thing
Thanks and please advise
Duncan
http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_27231177.html
you will understand my issue and advise a lttle thing
Thanks and please advise
Duncan
Assisted Solution
Expert: it4soho replied at 2024-07-31 08:37:38
500 points EXCELLENT
Duncan,
There are a number of things that may affect your website being down -- this is one of the reasons your hosting provider probably offers solutions that include tech support (for people not familiar with debugging issues) and other solutions that do not (for people who really can do it all themselves). Regardless, your first step probably should be to your hosting provider to see if they are having any problems...
Assuming they say they're up and your server is your responsibility:
Let's try the easiest first -- if you DO have CPanel access, just restart the web server (httpd) service... Sometimes Apache (the web server software) can get hung up and just has to be restarted...
But assuming that's not available (that is, CPanel isn't available).... So far, you really haven't gathered enough facts to point to any one thing as the issue, so I'm going to give you some steps to follow to see what the problem may be:
[1] Let's test DNS to make sure your site is "in the right place"
Open a command prompt and enter the command "ping your-site-name" [ for example: ping www.example.com ]
We're not so much interested in whether there is a ping-response (lots of firewall configs block them -- or their replies), but whether the PING command was able to get an IP address for your site name.
NOTE: If you use the ping command in Linux, you'll need to stop it with a CONTROL-C, as it pings until stopped. The Windows ping command issues just 4 pings and stops all by itself.
[2] Let's test the server to see if it is up at all
This step may have been completed in part 1 above -- if you received PING replies, then the server is already up.
Also, if CPanel is up, your server is at least alive (although at this point, rebooting through CPanel may be a decent next step -- just to get the site back up!)
But assuming neither of those works, turn nmap on to your IP address...
If nmap cannot detect any open ports, then your server is down and you'll need to contact your hosting provider. Even if you don't have their tech support, they'll restart your server (power off, power on) for free, and that's what you'll need them to do.
If that doesn't solve the problem (and at least get your CPanel access back), you'll need to call the hosting provider back and setup console access to debug the issue... but that's getting WAY ahead of things... let's try the things I've suggested so far and see where that gets us...
Dan
IT4SOHO
There are a number of things that may affect your website being down -- this is one of the reasons your hosting provider probably offers solutions that include tech support (for people not familiar with debugging issues) and other solutions that do not (for people who really can do it all themselves). Regardless, your first step probably should be to your hosting provider to see if they are having any problems...
Assuming they say they're up and your server is your responsibility:
Let's try the easiest first -- if you DO have CPanel access, just restart the web server (httpd) service... Sometimes Apache (the web server software) can get hung up and just has to be restarted...
But assuming that's not available (that is, CPanel isn't available).... So far, you really haven't gathered enough facts to point to any one thing as the issue, so I'm going to give you some steps to follow to see what the problem may be:
[1] Let's test DNS to make sure your site is "in the right place"
Open a command prompt and enter the command "ping your-site-name" [ for example: ping www.example.com ]
We're not so much interested in whether there is a ping-response (lots of firewall configs block them -- or their replies), but whether the PING command was able to get an IP address for your site name.
If the response comes back WITH an IP address, make sure it's the one it's supposed to be (that goes to your hosting provider)! If not, then you have a DNS data issue...
If the response comed back with an IP address lookup failure, then your website is down because you either let your domain registration expire, or there is a DNS server issue...
If the response comed back with an IP address lookup failure, then your website is down because you either let your domain registration expire, or there is a DNS server issue...
NOTE: If you use the ping command in Linux, you'll need to stop it with a CONTROL-C, as it pings until stopped. The Windows ping command issues just 4 pings and stops all by itself.
[2] Let's test the server to see if it is up at all
This step may have been completed in part 1 above -- if you received PING replies, then the server is already up.
Also, if CPanel is up, your server is at least alive (although at this point, rebooting through CPanel may be a decent next step -- just to get the site back up!)
But assuming neither of those works, turn nmap on to your IP address...
NMAP is a tool to examine all open network connections at an IP address -- and it's available free from HERE
If nmap cannot detect any open ports, then your server is down and you'll need to contact your hosting provider. Even if you don't have their tech support, they'll restart your server (power off, power on) for free, and that's what you'll need them to do.
If that doesn't solve the problem (and at least get your CPanel access back), you'll need to call the hosting provider back and setup console access to debug the issue... but that's getting WAY ahead of things... let's try the things I've suggested so far and see where that gets us...
Dan
IT4SOHO
